Shipping Policy

SHIPPING & DELIVERY POLICY

Last updated Feb 01, 2023

This Shipping & Delivery Policy is part of our Terms of service and should be therefore read alongside our main Terms.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup

In-store and curbside pickup is available for Store-Pickup, Curb-side pickup. Pickups are available Tuesday – Sunday, 9am to 8pm.

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free Scheduled shipping on Orders over Rs. 250 and non-sale items only.

Shipping Fees

We also offer expedited shipping at the following rates:

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 For orders below ₹ 250. Check WhatsApp group messages / our customer care number for delivery timeline 

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 Will be shipped within 1 hr based on availability of products and delivery service. The rates are indicative when checked on 01/01/2023 & the actuals will be payable by you to the delivery agent / as per the fee levied by the service.

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

As our products are totally Natural. It comes with responsibility. We take responsibility until it is dispatched, thereafter it solely depends on your part to take care of the product, keep the dry products away from moisture and cold products to be refrigerated and keep it under 4 degree celsius. This is a combined responsibility we share to ensure we have natural ingredients. Our shared delivery mechanism is controlled by us hence it is safe and we will ensure you receive the product intact and in perfect condition. But for the on-demand delivery service is managed and done by 3rd party service, this responsibility is solely yours. We are here to help you and add convenience to you, at times helping you book this service.

HOW IS MY SUBSCRIPTION FULFILLED?

If you are buying a subscription then we will deliver on: The subscription is custom made as per your needs and as per scheduled delivery schedule. This is a mutually agreed schedule. The costs and other details are based on periodic offers. We (grounded foods LLP) are empowered to withdraw / change the offers anytime.

DO YOU DELIVER INTERNATIONALLY?

No. We do not offer international shipping.

ARE THERE OTHER SHIPPING RESTRICTIONS?

We ship only on paid confirmation

Shipping is provided only to scheduled locations after invoicing.

WHAT HAPPENS IF MY ORDER IS DELAYED?

Our shared delivery is sometimes delayed due to the natural process like delay in fermenting/Soaking/Sprouting, or power issues or vehicle break-downs. Your will be posted on any delivery schedule changes on the groups or on our WhatsApp status / website.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

• Phone: 70-90-198-198
• contact email: (sompura)(dot)(grounded)(@)(gmail)(DotCom)