Return & Refund Policy

Returns & Refunds Policy

RETURNS

We do not take returns as our products are made for you & fresh. We do acknowledge that time there could be damaged in transit. For which you should raise the returns within 24 hrs. 

To be eligible for a return, the item should be in its original condition.

Several types of goods are exempt from being returned. Our products are Perishable goods and few of them should be under certain conditions for it to last the mentioned best before dates.

Additional non-returnable items:

• Batters
• Oils

To complete your return, we require a receipt or proof of purchase.

Any item that is reported/returned more than 24 hrs after delivery will not be accepted.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If it is approved, then your refund will be processed, and a credit will automatically be applied to your wallet, within a 12 days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at (sompura)(dot)(grounded)(@)(gmail)(DotCom)

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged before delivery.  If you need to exchange it for the same item, send us an email at (sompura)(dot)(grounded)(@)(gmail)(DotCom) and send your item to: 26/6, Sompura, Sarjapura, Bengaluru: 562125.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Sy. No. 26/6, Sompura Gate, Sarjapura road, Bengaluru: 562125.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs. 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.